Need help or information? Click on the menu items below for answers on a wide range of topics. If you still can't find the answer you're looking for, you may also Search our FAQ's or contact us by email or by phone.

Award Bookings

How can I buy flights for my points?

How do I buy a hotel for my points?

How do I hire a car for my points?

Earn Points

At what hotels can I earn Award Points?

At what car rentals can I earn Award points?

How do I earn points ?

Do I get points for all my flights with Icelandair?

How many Card Points do I need to become Saga Silver or Saga Gold member?

How can I Share my Points?

Buying Award Points

What is the difference between Award Points and Card Points?

How do my points depreciate?

Where can I see my point status?

Points are missing from my point statement?

I have logged in but my point status shows no points?

Login

How can I join the Frequent Flyer Club?

I am having problems logging in on the Icelandair Frequent Flyer page?

How can I change my personal information? (password, name, email address…etc).

How can I apply for a new Frequent Flyer card?

When will I receive my new Frequent Flyer card?

What do I do if my card is lost or damaged?

How do I login to my Frequent Flyer page?

How can I use my Frequent Flyer points?

What is the difference between Award Points and Card Points?

How do my points depreciate?

Where can I see my point status?

Points are missing from my point statement?

I have logged in but my point status shows no points?

Partnership

How do I buy a hotel for my points?

How do I hire a car for my points?

Redeem Points

How does the GIFT program work?

What Marriott Hotels can I use for redemption?

Can I upgrade to Saga Class with my Frequent Flyer points?

Can my spouse and other family members use my Award Points?

Can I upgrade to Saga Class with my points?

How can I Share my Points?

Buying Award Points

How can I use my Frequent Flyer points?

How can I buy flights for my points?

How do I buy a hotel for my points?

How do I hire a car for my points?

Where can I see my point status?

Points are missing from my point statement?

I have logged in but my point status shows no points?

Special Children Travel Fund

Who is eligible for a grant from the Icelandair Travel Fund for Special Children?

How can I donate points to the Icelandair Travel Fund for Special Children?

Special Offers